Shipping and Returns

SHIPPING FEES + DELAYS:

After placing an order, you will receive an email with your estimated delivery date and tracking number. If this date changes we will notify you. 

Unfortunately, shipping delays happen. We will work hard to assist with any additional information we receive from the shipping provider. 

 
DAMAGED ITEM:

While cases are rare, damages and defects do happen once in a while. If this is the case please follow the instructions below: 

• Unbox and inspect the item(s) upon delivery
  
  
• If damage is noted, accept delivery and sign off with the carrier "damaged upon arrival"
  
  
• Photograph the item and packaging.
  
  
• If an item or part is structurally damaged and completely or partially unusable, refuse delivery of the damaged item or part only
  
  
• Do not refuse undamaged items or parts, you are responsible for all redelivery costs, including but not limited to storage fees
  
  
• To file a claim please email katie@hollandhomesnb.ca with the subject line: "Claim - Order #XXXX". Replace the XXXX with your respective order number.
  
  
• Claims received over (2) calendar days beyond the delivery will not be accepted
  
  
• Photographs must be clear and attached to your claim within (2) calendar days
  
  
• Damaged items or parts that were not refused upon delivery will not be provided a refund, however, may be subject to a free replacement.
  
  
• We will send a replacement via Standard Shipping, offer a blemish discount, or a local repair reimbursement at our discretion. In the event of a replacement, items with structural damage and/or determined unusable will be fully replaced; items with aesthetic blemishes will be subject to an order replacement; if the items are not in stock they will be reordered and replaced upon receipt at our warehouse. Please note this may take upwards of 8-10 weeks.
  
  
• Damaged items or parts that were not refused upon delivery will not be provided a refund but will be subject to a free replacement.
  
  
• The customer will be responsible for any labor and/or shipping of parts/(s
  
  
• All items marked as Final Sale are non-refundable and cannot be exchanged for other items as they are sold in the condition as is. Final Sale items are exempt from regular store policy and are not covered by warranty. Strictly no exceptions will be made for Final Sale items

RETURNS

ITEMS ELIGIBLE FOR REFUND:

• Decor + Accessories (under 15 lbs)
• Plug-in Lighting 
• Small Rugs (under 2' x 8')

ITEMS INELIGIBLE FOR REFUND: 

• Customized Items
• All Furniture 
• Bedding
• Hardwired lighting
• Medium/Large Rugs
• Final sale items
  
• Holiday/Seasonal decor 

Please email katie@hollandhomesnb.ca to begin the return process. 

Refunds can be issued within 7 days of an item being received. After 7 days, ONLY a store credit will be issued. After 14 days, no items can be returned. 

Returns are processed after the item is received, inspected, and approved. The funds will be returned to the original credit card used for the purchase. Please allow 5-7 days for the refund to show on your card. 

Any returned item may be subject to a 15% restocking fee. 

All items need to be returned in original packaging. 

RETURN SHIPPING COST

Please note, the shipping cost for returned items is the responsibility of the customer. Shoppe Holland Home is not responsible for covering the cost of return shipping. 

CANCELATION POLICY

Custom or final sale items cannot be canceled once ordered. 

All other items can be cancelled within 24 hours of purchasing, for a full refund. 

* Please note all returns are subject to approval at the discretion of Shoppe Holland Home.