Refund policy

Return Shipping

Please email us at katie@hollandhomesnb.ca for approval. If you choose to return an item, the return shipping is your responsibility and our actual initial shipping costs will be deducted from your total refund amount. We do not offer return shipping labels. Items must be in original packaging and in their original state to be eligible for a refund. Please note Shoppe Holland has the right to refuse returns that do not follow the noted policies. 


Items eligible for refund:

  • Decor Accessories
  • Plug-in Lighting 
  • Small-size furniture (side tables, poufs, and items under 15lbs)
  • Small Rugs


Items ineligible for refund: 

  • Custom orders - i.e. art + furniture
  • Furniture 
  • Bedding
  • Hardwired lighting
  • Medium/Large Rugs
  • Final sale items
  • Holiday/Seasonal decor 
  • Normal wear and tear on upholstery (including pilling)

Refunds will be issued once all items have been received, inspected, and approved. Please allow 5-7 days for the refund to reflect on your card. 


Damaged Items 

While cases are rare, damages and defects do happen once in a while. If this is the case please follow the instructions below: 

  • Unbox and inspect the item(s) upon delivery

  • If damage is noted, accept delivery and sign off with the carrier "damaged upon arrival"

  • Photograph the item and packaging.

  • If an item or part is structurally damaged and completely or partially unusable, refuse delivery of the damaged item or part only

  • Do not refuse undamaged items or parts, you are responsible for all redelivery costs, including but not limited to storage fees

  • To file a claim please email katie@hollandhomesnb.ca with the subject line: "Claim - Order #XXXX". Replace the XXXX with your respective order number.

  • Claims received over (2) calendar days beyond the delivery will not be accepted

  • Photographs must be clear and attached to your claim within (2) calendar days

  • Damaged items or parts that were not refused upon delivery will not be provided a refund, however, may be subject to a free replacement.

  • We will send a replacement via Standard Shipping, offer a blemish discount, or a local repair reimbursement at our discretion. In the event of a replacement, items with structural damage and/or determined unusable will be fully replaced; items with aesthetic blemishes will be subject to an order replacement; if the items are not in stock they will be reordered and replaced upon receipt at our warehouse. Please note this may take upwards of 8-10 weeks.

  • Damaged items or parts that were not refused upon delivery will not be provided a refund but will be subject to a free replacement.

  • The customer will be responsible for any labor and/or shipping of parts/(s

  • All items marked as Final Sale are non-refundable and cannot be exchanged for other items as they are sold in the condition as is. Final Sale items are exempt from regular store policy and are not covered by warranty. Strictly no exceptions will be made for Final Sale items


Cancelation Policy

You can not cancel your order once it has been placed. Please note that this applies to Custom Orders, Products on Sale, or products marked as Final Sale

Cancellation - Unshipped

You can cancel your order within 24 hours for a full refund as long as the item has not been set up for shipment. Please note that this does not apply to Custom Orders, Products on Sale, or products marked as Final Sale. Anything returned from buyer's remorse will be subject to a 15% restocking fee. This fee cannot be waived. 

Cancellation - Shipped 

You can not cancel your order once it has been set up for shipment. This will be moved to the 'Processing' order status.

Cancellation - Made-to-Order or Custom Orders

Once a custom order has been placed and moved to ‘In Production’ order status, production costs have been incurred therefore a cancellation is no longer possible and cannot be refunded.

If a canceled order contains a voucher, this voucher is considered void and will not be reinstated. If an order is canceled from which a voucher was generated, the refund amount will be adjusted accordingly.

If you have already received your custom order please refer to the return policy above as a cancellation or refund is no longer available.

Price Changes

At times, prices may inevitably rise which is unfortunately beyond our control. The same applies to sales. Shoppe Holland will offer a sale occasionally but is not responsible for giving advance notice beforehand. If you have previously purchased an item before a sale, we regret to inform you that we will not offer a refund for your purchase until after the sale has ended. We apologize for any inconvenience this may cause but appreciate your understanding